A membership platform in crisis
The Institution of Mechanical Engineers (IMechE), one of the UK's leading professional engineering institutions, was facing critical challenges with their existing Sitefinity website. The platform, which serves thousands of members and supports vital educational programmes, was experiencing significant stability issues that threatened to disrupt their core operations.
IMechE needed an experienced technical partner who could quickly onboard their complex website, diagnose deep-rooted issues, and implement comprehensive fixes to restore platform reliability. With membership services and educational content delivery at stake, the organisation required immediate intervention and ongoing support to ensure their digital presence could effectively serve their community.
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Expert intervention and systematic stabilisation
Spinbox brought our specialist Sitefinity expertise and data-led approach to tackle IMechE's platform challenges head-on. Our technical team conducted a thorough audit of the existing website architecture, identifying critical vulnerabilities and performance bottlenecks that were impacting user experience and operational efficiency.
We implemented a comprehensive stabilisation programme, addressing fundamental technical debt whilst maintaining service continuity for IMechE's members. Our approach combined immediate fixes for critical issues with strategic improvements to website functionality, ensuring the platform could reliably support the organisation's membership services and educational content delivery.
Through our managed support model, we established robust monitoring and maintenance protocols, providing IMechE with the confidence that their digital platform would remain stable and performant. Our team worked collaboratively with IMechE's internal stakeholders, ensuring knowledge transfer and building their capability to manage the platform effectively going forward.
Key deliverables:
- Rapid onboarding and technical audit of existing Sitefinity infrastructure
- Critical bug fixes and performance optimisation
- Platform stabilisation and reliability improvements
- Comprehensive functionality overhaul
- Ongoing managed support and monitoring
- Knowledge transfer and documentation
A stable foundation for member engagement
The stabilisation work delivered by Spinbox transformed IMechE's digital platform from a liability into a reliable asset. The website now provides consistent, high-performance service to members and visitors, supporting the organisation's mission to advance engineering excellence.
Platform stability has been dramatically improved, eliminating the critical issues that previously disrupted member services. The overhauled functionality delivers a superior user experience, making it easier for members to access resources, engage with educational content, and manage their membership.
With robust managed support in place, IMechE now has the confidence and technical foundation to focus on their core mission of supporting the engineering profession, knowing their digital platform is in expert hands.
Measurable outcomes:
- Platform stability restored with critical issues resolved
- Enhanced website functionality improving member experience
- Reduced operational risk through proactive monitoring
- Improved performance and reliability metrics
- Sustainable support model ensuring ongoing platform health
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