Account Manager
Ready for your next big move? We're at an exciting point in our journey, building toward real scale with the team and momentum to get there. If you want a role where your impact is visible and your growth is real, this is it.
- Salary/Wages: £37-40k + Bonus + Benefits
- Location: Milton Keynes & Hybrid WFH
- Job Status/Type: Full Time, Permanent
About Spinbox
Spinbox is a Milton Keynes-based web & software agency with 20 years' experience delivering .NET projects worldwide. We specialise in website & web app development, application modernisation, gamification, Azure, and CMS/eCommerce, as certified Sitefinity, Umbraco and Microsoft Azure partners.
We're growing our team to support exciting new clients and projects.
The Spinbox Values
We're not just looking for someone with the right experience – we're looking for someone who embodies our core values and will thrive in our team:
- Dedicated & Reliable – You do what you say. Clients and colleagues can always count on you.
- Client Centric – Professional, trustworthy, and smart about expectations. Clients love working with you.
- Team Spirit – You lift the room, help without being asked, and collaborate seamlessly across the team.
- Capable & Results-Driven – Focused, consistent, and you get things done to a high standard.
- Innovative – You bring fresh ideas and push us to think bigger.
The Benefits
- Hybrid Working – Being in the office is great for team building, but we also value the benefits of working from home.
- Flexible Working – We understand life is unpredictable, so we work flexibly around core hours, giving you the freedom to fit work around life's commitments.
- Annual Leave – We believe in work-life balance, so we offer 25 days of annual leave plus bank holidays. You’ll get an extra day off to celebrate your birthday too!
- Bonus – We share the rewards when we exceed expectations. That’s why we aim to provide annual bonuses based on both company and individual performance for everyone!
- Training – At Spinbox, we’re passionate about continuous learning and skill development. We offer dedicated learning time and support for certified courses as part of our commitment to your growth.
We're looking for the following:
About the Role
We're seeking a An Account Manager with solid web development know-how to own client relationships, drive revenue, and keep retention strong. You'll be the vital link between clients and delivery teams, making sure every project delivers, and every client feels heard. This role is perfect for an Account Executive ready to step up, or an Account Manager looking for a new challenge with a forward-thinking agency!
What You'll Bring
- Proven track record managing website design and build projects
- Success building client satisfaction and hitting KPIs
- Experience in account management within a fast-paced agency environment
- Strong understanding of the digital/web development industry
- Exceptional communication skills - verbal, written, and presentation
- Revenue-focused and commercially driven, grounded in honesty and passion
- Background in inbound sales cycles, pitches, proposals, tenders, and upselling
The position involves:
Sales Cycle & Revenue Management:
- Support the full inbound sales cycle – from initial pitch and proposal through contract negotiation and deal closure
- Support pitches, proposals, and tender responses; manage complex RFP (Request for Proposal) processes with confidence
- Identify upselling opportunities and drive revenue growth through additional services, retainers, and expansions
- Support the sales team in closing new business and nurturing leads
Client Relationship & Success:
- Build and maintain strong, organic partnerships with clients through regular, strategic meetings and proactive communication
- Own client NPS (Net Promoter Score) results and drive improvements based on feedback across the business
- Track client success and implement fixes or new projects to keep clients engaged and growing
- Create value reports demonstrating ROI and business outcomes for every project delivered
- Work closely with Project Managers to ensure excellence and consistency across all clients
Why choose Spinbox?
We've built something we're genuinely proud of, a highly capable, results driven agency with real momentum, where strong client partnerships and honest, dedicated work go hand in hand. It's a place where good ideas travel fast, team spirit isn't just a buzzword, and everyone's pulling toward the same goal.
But don’t just take our word for it. Here’s what our star team have to say about working at Spinbox…
"I never wake up thinking 'urrgh, work today.'"
"The ability not to feel afraid of asking anything or raising a concern... I am comfortable being able to raise or talk about anything at any point."
"It feels like family - a team that takes each other's differences and makes it a strength. I'm always learning and progressing, which makes me feel fulfilled career-wise and socially."
"I feel safe knowing if I am doing something wrong (or right!) someone will tell me at the earliest opportunity."